FAQ
What defines the quality of The KASD Lab garments?
We take pride in our “Lab-Tested” approach to quality. Every garment is crafted using export-standard materials, reinforced stitching, and a focus on long-term durability. To ensure maximum comfort, we use tag-less neck prints—eliminating scratchy labels. From the fabric feel to the final fit, we ensure every piece meets a premium benchmark before it reaches you.
What payment methods do you support?
We offer a variety of secure payment options for your convenience:
All major Credit & Debit Cards (Visa, Mastercard).
Direct Bank Transfers (Ideal for bulk/corporate orders).
Cash on Delivery (COD) island-wide.
How can I ensure I pick the perfect size?
Precision is key to a great look. Every product page features a detailed Size Guide along with measurement tips. We highly recommend checking these charts before ordering to ensure your custom apparel fits exactly how you like it.
What if my order doesn't fit perfectly?
Your satisfaction is our priority. If you’ve ordered the wrong size, we offer a hassle-free exchange within 14 days of delivery. Simply reach out to our team, and we will guide you through the process. Please refer to our Return & Exchange Policy for full details.
What are the delivery costs?
We keep it simple: Flat-rate delivery of Rs. 400/- anywhere in Sri Lanka. Whether you order one T-shirt or ten, the delivery fee remains the same.
When will I receive my package?
Colombo & Suburbs: 1–3 working days.
Island-wide (Outstation): 3–5 working days.
Note: While we partner with reliable third-party couriers to ensure speed, delivery times may vary slightly based on stock availability and courier schedules.
How safe is my personal information?
The KASD Lab uses a secure, world-class hosting environment with advanced encryption. Your data is 100% protected; we never sell or share your information with third parties. Your privacy is as important to us as your brand’s identity.