Returns
Can I Return My Item? Yes, we accept returns within
3 days of delivery. To be eligible, your item must be unused, in the same condition that you received it, with all original tags attached. Proof of purchase is required.
What Items Cannot Be Returned? For hygiene and clearance reasons, we cannot accept returns on swimwear, underwear, or items marked as
“Clearance/Final Sale.” Check the item details or contact us for more information.
Exchanges
Can I Exchange My Item? We offer exchanges within
3 days of purchase for unwashed and unworn items that still have the tags attached. Exchanges are subject to stock availability.
How Do I Exchange an Item? Visit our website, go to the Return and Exchange page, and fill out the form. Our team will contact you. If the desired item is out of stock, you can get
store credit or a refund.
Refunds
How Will I Get My Refund? Approved refunds will be processed to your original payment method. If you used a credit card, please allow
7-14 business days for it to appear on your statement.
Can I Get Store Credit? Yes, if you prefer, we can issue
store credit to be used for any future purchases at
The KASD Lab.
Shipping Costs
Do I Pay for Return Shipping? Yes, you must pay for return shipping unless the item was confirmed as damaged or incorrect upon arrival.
Can I Get My Original Shipping Fee Back? No, original shipping fees are non-refundable.
Damaged or Incorrect Items
What If My Item Is Damaged? Contact us immediately. We will provide instructions on how to return the item and send you a replacement or issue a full refund.
What If I Got the Wrong Item? Please contact our customer service team to return the incorrect item and receive the correct one at no additional cost.
Contact Us
If you have questions or need help with your returns or exchanges, please contact our support team:
- Email: contact@kasdlab.lk
- Phone: +94 761 146 799
- Address: 15 Sriya Mawatha, Panadura, Sri Lanka.
Opening Hours
- Monday to Friday: 8:30 am – 5:30 pm
- Saturday: 8:30 am – 12:30 pm
